Privacy Policy

WOLF BROTHER (“Wolf Brother”, “we”, “us”) makes every effort to handle your personal information as safely and securely as reasonably possible.

When you visit our website or use our services, you are trusting us with your information. We understand this is a big responsibility, and we take all reasonable measures to safeguard and protect it.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update and manage your information.

As described below, your information may be collected by Wolf Brother, disclosed to third parties, and used by third parties and Wolf Brother. This Privacy Policy describes the information we collect from you and how we may use it. Some of the reasons why we collect your personal information include:

  • To process your orders for river sand, mineral earths, slaked lime binders, aggregates and other materials;

  • To arrange delivery or yard pickup, and to issue weighbridge slips, invoices and receipts;

  • To respond to your enquiries, quotation requests and complaints;

  • To verify your identity or delivery address, where applicable;

  • To provide you with timely and relevant information through call, SMS, WhatsApp, e-mail or post, such as order confirmations, dispatch updates and rate changes;

  • To improve our website, products and services, and give you a more personalized and meaningful experience.

Information We Collect

  • Information you give us: your name, phone number, e-mail address, delivery or site address, company name, order details and any message you send through our contact form, phone, WhatsApp or e-mail.

  • Information collected automatically: your IP address, browser and device type, pages visited and time spent on the site. This is collected through cookies and similar technologies.

  • Reviews and feedback: any testimonial or review you choose to submit.

Payment Information

Payments may be made by cash, bank transfer, UPI or other methods. We do not store your card, UPI PIN or net-banking credentials on our website. Online payments, if offered, are processed by secure third-party payment providers under their own privacy policies.

Use of Service Providers

We occasionally employ other companies and individuals to perform functions on our behalf. For example, they may deliver your orders (transporters and tipper operators), send SMS or e-mail, host our website, analyse website usage, or process payments. These providers have access to personal information only as needed to perform their functions, and may not use it for any other purpose.

Disclosure of Information

We do not sell or rent your personal information. We may share it only:

  • With delivery partners and service providers, as described above;

  • Where required by law, court order or government authority;

  • To protect the rights, property or safety of Wolf Brother, our customers or others;

  • With your consent.

Cookies

Our website may use cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the website may not work properly as a result.

Data Security

We use reasonable physical, technical and administrative safeguards to protect your information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed for the purposes described in this policy, or as required by law, for example for accounting, tax and dispute-resolution records.

Your Choices and Rights

You may contact us at any time to:

  • Access the personal information we hold about you;

  • Correct or update inaccurate information;

  • Request deletion of your information, subject to legal and record-keeping requirements;

  • Opt out of promotional calls, SMS, WhatsApp or e-mails. Order-related messages will still be sent.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Children’s Privacy

Our website and services are intended for contractors, masons, builders and other adults. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, so please review it periodically. Continued use of our website or services means you accept the updated policy.

Contact Us

For any questions, requests or complaints about this Privacy Policy, please contact:

WOLF BROTHER
Kolar Road, Bhopal, MP 462042
Phone: +91 755 249 8810
Email: orders@wolfbrother.in
Yard hours: Mon–Sat, 07:00–19:00

Some points need to match what you actually do. These include WhatsApp messaging, cookies or analytics, and online payments, so remove any that don’t apply to your business. Under India’s Digital Personal Data Protection Act, 2023, some businesses must also name a grievance contact. A legal professional can confirm whether that applies to you. I’m not a lawyer, so please have this reviewed before relying on it.

I can also put the Terms & Conditions and Privacy Policy into ready-to-use HTML pages, or write a Refund & Cancellation policy.